Terms of Service

Last updated: February 20, 2026

Please read these terms carefully before using Zipy. These terms govern your use of our visitor tracking and live chat services.

✅ By using Zipy, you agree to these terms

1. Agreement to Terms

By accessing or using Zipy ("the Service"), you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access the Service.

2. Eligibility

You must be at least 18 years old to use the Service. By agreeing to these Terms, you represent and warrant that: (a) you have the full power and authority to enter into this agreement; (b) you are not located in a country that is subject to U.S. government embargo; (c) you will not use the Service for any illegal purposes.

3. User Accounts

When you create an account with us, you must provide accurate, complete, and current information. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account. You are responsible for safeguarding the password and for all activities under your account.

4. Subscriptions and Payments

Some parts of the Service are billed on a subscription basis. You will be billed in advance on a recurring basis. Prices are subject to change with 30 days notice. All fees are non-refundable except as required by law or as expressly stated in our Refund Policy.

4.1 Free Trial

We offer a 14-day free trial. At the end of the trial, you will be automatically charged for the subscription plan you selected. You may cancel before the trial ends to avoid charges.

4.2 Cancellation

You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. No refunds will be issued for partial periods.

5. Data Usage and Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using the Service, you consent to such processing and you represent that all data provided is accurate.

5.1 Visitor Data

Zipy collects visitor data including IP addresses, location, device information, and browsing behavior on websites where our widget is installed. This data is used to provide our services and is never sold to third parties.

5.2 Data Retention

We retain visitor data for up to 30 days on free plans and up to 1 year on paid plans, unless otherwise agreed in writing. You may request deletion of your data by contacting support.

6. Acceptable Use Policy

You agree not to use the Service to: (a) violate any laws; (b) infringe on intellectual property rights; (c) distribute malware or harmful code; (d) harass, abuse, or harm others; (e) interfere with or disrupt the Service; (f) attempt to gain unauthorized access.

6.1 Prohibited Activities

You may not use Zipy to track visitors on websites that contain illegal content, promote violence, or engage in any unlawful activities. We reserve the right to terminate accounts engaged in prohibited activities.

7. Intellectual Property

The Service and its original content, features, and functionality are owned by Zipy and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

8. Third-Party Links and Services

Our Service may contain links to third-party websites or services that are not owned or controlled by Zipy. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.

9. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease.

10. Limitation of Liability

In no event shall Zipy, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the Service; (ii) any conduct or content of any third party on the Service.

11. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. Zipy makes no representations or warranties of any kind, express or implied, regarding the operation or availability of the Service, or the information, content, and materials included therein.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

14. Contact Us

If you have any questions about these Terms, please contact us at: Email: legal@xolox.io Address: [Your Business Address] Phone: [Your Phone Number]

These Terms of Service were last updated on February 20, 2026. For questions, please contact legal@xolox.io.