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Browse by Category

Find answers organized by topic

Getting Started

12
  • Quick start guide for new users
  • Setting up your first chat widget
  • Understanding the dashboard
  • Inviting team members

Account & Billing

18
  • Managing your subscription
  • Updating payment methods
  • Understanding pricing plans
  • Cancellation and refunds

Integrations

24
  • CRM integration setup
  • Connecting to Slack
  • Email marketing tools
  • API documentation

Features & Tools

35
  • Using visitor tracking
  • Setting up automated responses
  • Lead scoring configuration
  • Analytics and reporting

Troubleshooting

22
  • Chat widget not appearing
  • Connection issues
  • Notification problems
  • Browser compatibility

Security & Privacy

15
  • Data protection policies
  • GDPR compliance
  • Two-factor authentication
  • User permissions
FAQs

Frequently Asked Questions

Getting started is easy! Sign up for a free trial, install the chat widget on your website by copying a simple code snippet, and customize your chat settings. Our onboarding wizard will guide you through each step.
We integrate with popular CRM systems (Salesforce, HubSpot), email marketing tools (Mailchimp, SendGrid), Slack, Microsoft Teams, and many more. Check our integrations page for the complete list.
Yes! We offer a 14-day free trial with full access to all features. No credit card required to start. You can upgrade to a paid plan anytime during or after the trial.
Our visitor tracking feature monitors website visitors in real-time, showing you which pages they visit, how long they stay, and their geographic location. This helps you engage with high-intent visitors at the right moment.
Absolutely! You can customize colors, position, welcome messages, and even add your logo. The widget is fully responsive and matches your brand identity.
We provide 24/7 live chat support, email support with 2-4 hour response times, comprehensive documentation, video tutorials, and dedicated account managers for enterprise plans.
Yes, security is our top priority. We use enterprise-grade encryption, are GDPR compliant, SOC 2 certified, and regularly undergo security audits. Your data is stored securely and never shared with third parties.
Yes, you can cancel your subscription at any time from your account settings. There are no cancellation fees, and you'll retain access until the end of your billing period.
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